Resume
SUMMARY
Human-centered design leader with a proven track record of setting strategies which create user focused experiences that drive business results. Strong collaborator who fosters a culture of innovation and empowerment between research, design, product, business and engineering.
EXPERIENCE
Group Director, User Experience – Enterprise Services
Walmart (Bentonville, ar)
Aug 2023 – Present
April 2022 – July 2023 • Senior Director, User Experience – Enterprise Services
Senior design leader driving strategy and design for supplier and third-party seller tools. Responsible for guiding a team of ~70 product designers and 6 content designers to deliver exceptional work, increasing seller sign-ups, boosting selection and revenue.
Increased third-party Marketplace sellers by reimagining the onboarding experience focusing on streamlining the application process, eliminating duplicate steps, and providing clear instructions, resulting in a quicker and more user-friendly experience for sellers which was then launched to production 3 weeks after executive alignment
Scaled the Marketplace Design team by 50%, enabling the launch of enhanced seller tools on the Walmart Marketplace platform
Played a key role in building the design operations practice, championed initiatives like design mentorship programs and internal design conferences, elevating eNPS score above 70
Director, User Experience – Auto Care Center
Walmart (Bentonville, ar)
Mar 2020 – July 2021
June 2018 – Mar 2020 • senior Manager II, User Experience – Auto Care Center
Led a strategic design initiative to reimagine the Auto Care Center experience for both customers and associates at Walmart. Pioneering a single team approach for in-store and digital experiences, resulting in a highly orchestrated experience that informed all aspects of Auto Care Center operations.
Reduced vehicle intake time by creating simple and flexible workflows that leveraged customer data and reduced manual data entry preventing errors and associate rework
Improved compliance metrics and saved thousands of working hours through the digitization of Auto Care Center manager safety and evaluation forms
Launched an improved online tire purchase and installation scheduling experience for 2020 holiday event resulting in increased sales and over 50% increase in scheduled installations from 2019
Manager, User Experience Design
SPRINT / T-Mobile (OVERLAND PARK, KS)
APRIL 2015- PRESENT
Led a multi-disciplinary UX team of researchers and designers (visual and Interaction) who created and delivered elegant, simple, customer focused business solutions for web, retail, mobile applications, networks, and devices on-time.
Developed My Sprint and My Boost customer care applications, rated over 4-stars in Google Play and iOS App Store and highest SUS usability scores for Sprint care apps
Created standardized design process for internal product management teams reducing design rework by 30% and increased team efficiency by 25%
Led effort to modernize work process and software tool kit
Define and implement best practices for user-centered design process
Lead User Experience Designer
SPRINT / T-Mobile (OVERLAND PARK, KS)
JANUARY 2014- APRIL 2015
Led a multi-disciplinary UX team of researchers and designers (visual and Interaction) who created and delivered elegant, simple, customer focused business solutions for web, mobile applications, networks, and devices on-time.
Senior User Experience Designer
SPRINT / T-Mobile (OVERLAND PARK, KS)
APRIL 2011- JANUARY 2014
Senior designer for multiple products and programs, team leader for Connected Vehicle Program, established relationships with partners and vendors to apply proven user experience design concepts for products and services across emerging businesses.
Visual/Interaction Designer
SPRINT / T-Mobile (OVERLAND PARK, KS)
OCTOBER 2008- APRIL 2011
Design Engineer
SPRINT / T-Mobile (OVERLAND PARK, KS)
OCTOBER 2007- OCTOBER 2008
Creative Specialist
INTER-STATE STUDIOS (SEDALIA, MO)
AUGUST 2006- OCTOBER 2007
Skills
PRODUCT DESIGN
Design strategy
Interaction design
Information architect
Visual design
Prototyping
Usability research & testing
Design Thinking & facilitation
SOFTWARE
Adobe Creative Suite
Sketch
Figma
Realtime Board
Omnigraffle & Visio
JustInMind
Adobe Analytics
Education
Master of Science, Human Computer Interaction
Iowa State University
Design Thinking Certificate
eCornell
Graduate Certificate, Human Computer Interaction
Iowa State University
B.F.A, Illustration & Graphic Design
Kansas City Art Institute, Kansas City, Missouri
NO&W Leadership Program Graduate
Sprint Corporation
PATENTS
Predictive electronic mail addressing
Issued Oct 30, 2012 • US 8,301,707
Determining access to a feature of a mobile device
Nov 6, 2012 • US 8,306,504
Method and system for user interface screen presentation prioritization
Issued Jan 1, 2013 • US 8,347,228
Enhancing viewability of information presented on a mobile device
Issued Jan 1, 2013 • US 8,345,061
Interception of automatic status updates for a social networking system
Issued May 21, 2013 • US 8,448,072
Mobile device user interface notification management
Issued December 24, 2013 • US 8,614,968
User interface screen presentation prioritization
Issued April 5, 2016 • US 9,304,647
Mobile device user interface notification management
Issued May 3, 2016 • US 9,332,127